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In-House Customer Service

As part as our full comprehensive service, we have a specialised customer service and after care support division. Our ability to represent our clients in the same ethos and manner they expect is unique within the warehousing industry and we are proud to be able to offer this to our brands

Our customer service executives all have extensive warehousing and courier knowledge which best places them to deal with customer order enquiries. We deal with an array of different customer profiles and so you will be allocated a customer service representative that best represents your brand. This is to ensure they receive the best and most appropriate customer service experience. The goal for our team is to embody your brand so that the customer service experience is an in-house feel rather than an outsourced 3rd party.

With our helpdesk platform, we are able to provide full transparency so that our clients can see all live activity and responses. Upon request, we can provide our clients with comprehensive reports to outline response times, email volume and customer feedback. In addition to email support we also offer live chat and dedicated phone lines as optional extras to provide a range of communication channels for your customer to choose from.